Returns

RETURNS AND EXCHANGE.

We will offer a refund or exchange (if stock available) on unused goods (faulty or otherwise) within 14 days of dispatch. You must return the goods to us in their original packaging with their labels intact. The date your items were dispatched by us will be detailed in the Shipment Confirmation email sent to your nominated email address on dispatch.

Refunds must be made through the website, following the returns procedure documented on the “Returns Form” (supplied upon request).

Please note that you have a legal obligation to take reasonable care of the items whilst they are in your possession, and if you fail to do so we may have a right to make a claim against you for compensation. We recommend therefore that you wrap your items safely and securely to avoid damage in transit back to Autolights.

 

If a refund is required, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).

We always aim to honor an exchange. If the item you require is out of stock we will contact you and give you a choice of an alternative product or a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take an additional payment.

 

RETURNS PROCEDURE.

  • Please email mail@autolights.co.uk to request a refund.

  • Once approved, the address will be provided in our communications to you.

  • Include in your package your original invoice.

  • Please note all items must be sent to us via traceable courier (e.g. Royal Mail signed for or special delivery, Hermes, TNT etc). 

  • You are liable for the cost of the return.

  • All items must be returned to us in re-sell-able condition.

  • We cannot accept any liability for undelivered items.

  • Please ensure you retain your proof of delivery.