Terms & Conditions
In return for allowing you access to this website, we require you to accept the terms and conditions of use set out in this notice. If you are not prepared to agree to these terms then you must immediately leave this website and you may not use or access our services or our site’s facilities.
This agreement includes those terms and conditions expressly set out and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you.
2. NEW CUSTOMER.
You may browse and purchase from our website without registering as an online customer.
When you become an online customer your username will be your valid email address and you will be asked to input a password.
You are responsible for all actions taken under that username, whether by you or any other person. It is your responsibility to keep your username and password safe. You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorized use of your username or password.
You warrant, represent and undertake that any information, which you provide when you register as a user, shall be up to date, true and accurate in all respects, and you agree to notify us immediately of any changes to such information.
3. DESCRIPTION AND PRODUCT INFORMATION.
All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in autolights.co.uk’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them.
They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
From time to time, we upgrade our products, resulting in physical goods looking different as to what is on our site, but the functionality remains exactly the same. You may therefore receive a product that looks different but is for the same purpose it was purchased.
4. PURCHASING PRODUCTS.
The prices displayed on this international site are quoted in GB Pounds. All prices are quoted inclusive of postage and packaging for the domestic (UK mainland) market only.
Postage charges are applicable for delivery addresses outside the said domestic market.
We will from time to time apply reductions against the normal prices of selected goods and/or their shipping costs. We may do this by applying promotional codes to the listings of those goods on the website, in which case the deductions will be labelled on the site and applied automatically at the checkout stage of your purchase transaction.
Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that these goods have been paid for and all applicable charges paid in full. No payment shall be deemed to have been received until we have received payment in cleared funds.
We will confirm our acceptance of your order prior to dispatch of your goods by email (where a valid email address is provided).
We reserve the right at all times and at our sole discretion to refuse to accept any orders.
If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Procedure set out below Returns and Exchanges, which also governs refunds.
The autolights.co.uk e-voucher is an online gift certificate that can ONLY be redeemed in Pound Sterling (GB Pound) online www.autolights.co.uk (It cannot be redeemed at any autolights.co.uk concessions or third party department stores). Autolights.co.uk e-voucher can be purchased in decimal amounts between £20.00 and £500.00. For technical reasons, we regret that only one e-voucher can be purchased or redeemed per transaction. E-vouchers cannot be used against orders using a promotional code.
The e-voucher is sent via email and contains a voucher code and expiry date. E-vouchers are valid for 3 months and must be used by the date shown on the e-voucher. At the end of this period any unused balance will be forfeited.
Once payment has cleared the e-voucher will be transmitted electronically and then, just like a physical voucher, its safekeeping and proper use is the purchaser’s / recipient’s responsibility. We cannot be held responsible for any e-voucher which is emailed to an incorrect address supplied by a purchaser, or which is lost, stolen or deleted. From time to time e-vouchers can get caught up in spam filters, and it is up to the recipient to check these filters. We cannot take responsibility for e-vouchers that cannot be delivered to the recipient’s email address because of spam filters, firewalls or other security measures operating on the recipient’s system, capacity of the recipient’s mailbox or any other factors outside our control.
Only when you have submitted your order will the e-voucher be redeemed, and the amount of the purchase (including shipping) will be deducted from the balance on the e-voucher. The recipient can spend above the e-voucher value using their debit/credit card to pay the difference, or spend less, in which case ‘change’ will be issued in the form of another e-voucher to be used against future purchases.
Please note that e-vouchers are not refundable.
Autolights.co.uk will cancel an e-voucher if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. We may take further action where we suspect any fraudulent use or attempted use of the e-voucher. Autolights.co.uk reserves the right to refuse to accept an e-voucher in payment or part payment for any item where it reasonably suspects that the e-voucher or any amount on it may have been stolen or otherwise misappropriated.
Delivery times are subject to stock availability, and to possible delays due to credit card authorization, compliance with customs controls and other factors outside our control.
Please note that we do not ship to PO Boxes.
During the checkout process, if an incorrect destination country is selected, or the address entered doesn’t correspond to the country selected, the order will be cancelled and a notification of cancellation will be sent automatically to your nominated email address.
We will take all reasonable steps to deliver your goods within 30 days of your order, unless we have agreed a longer period with you.
All deliveries require a signature, so please ensure somebody is in to sign for the goods. If you are not in to receive goods, you can contact the courier to arrange a new delivery time. You also have the opportunity to add any special delivery instructions during the ordering process. We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.
If you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to autolights.co.uk, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.
In the interest of security we reserve the right to dispatch the product(s) purchased on this site to the billing address belonging to the credit / debit card used as payment and not to the nominated delivery address supplied by you.
7. RETURNS AND EXCHANGE.
We will offer a refund or exchange (if stock available) on unused goods (faulty or otherwise) within 15 days of dispatch. You must return the goods to us in their original packaging with their labels intact. The date your items were dispatched by us will be detailed in the Shipment Confirmation email sent to your nominated email address on dispatch.
Refunds must be made through the website, following the returns procedure, email customer service (email@example.com). Please note that you have a legal obligation to take reasonable care of the items while they are in your possession, and if you fail to do so we may have a right to make a claim against you for compensation. We recommend therefore that you wrap your items safely and securely to avoid damage in transit back to autolights.co.uk.
Goods must not be returned to autolights.co.uk concessions or third party department stores for a refund. Under no circumstances will refund be issued at any of our shops. Returns made in person at the returns address will not be accepted either.
If a refund is required, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).
We always aim to honor an exchange. If the item you require is out of stock we will contact you and give you a choice of an alternative product or a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take an additional payment. Once the exchange is completed we will then cover the cost of shipping the new item along with documentation to your original delivery address.
8. ACCEPTABLE USE.
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.You warrant that any such contribution complies with those standards, and you agree that you will indemnify us for any breach of that warranty.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy Acceptable Use Policy.
You acknowledge that you are responsible for all communications sent by you to or via this website, and you agree that you will use this website for your own personal, proper and lawful purposes only.
You will not carry out or procure any act or omission which would:
Damage, delay, interrupt or impair the use of this website or its software
Cause any illegal, offensive, obscene or defamatory material to be placed on, transmitted via or associated with this website;
Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; or
Cause any inconvenience to autolights.co.uk, its employees, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).
In the event that you breach any of these conditions, you will indemnify and keep indemnified autolights.co.uk, its subsidiaries, associated companies, employees, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.
9. LIMITATION OF LIABILITY.
Autolights.co.uk does not accept any liability for damaged caused by or as a result of installation of any products purchased from this website, be it in error or deliberate. It is your responsibility to ensure that the fitment of the product is carried out within your vehicle manufactures guidelines.
We will not be held responsible for any damage caused from products purchased on this website.
"Other services" are provided by third party vendors, any issues relating to work or works carried out by such vendors will be subject to their terms and conditions.
10. TRADE MARKS AND COPYRIGHT.
Our trademarks include (amongst others) the autolights.co.uk name and logo.
These trademarks may be in use and/or registered in more than one country and your use and access of our website does not give you any rights to use our trade marks.
All other trademarks are the property of their respective owners.
All content included on this website (including, without limitation, the trademarks of autolights.co.uk, logos, graphics, text, photos, designs, icons, images, data and software) is the property of autolights.co.uk, its affiliates and licensors and as such is protected by international and UK copyright and other intellectual property laws.
Any copyright or other intellectual property in these web pages is owned by, or licensed to us. You are absolutely prohibited from reproducing all or any part of the contents of this website except in accordance with this agreement.
We grant you the following LIMITED license to copy the contents of this website:
You may download or print pages from this web site BUT ONLY for your own personal use AND you may not make any modification to them.
You may re-copy, extract or forward pages from this website to a third party for their personal use only, PROVIDED you:
Do not make any modifications to the extract or pages before re-copying, extracting or forwarding.
Acknowledge that the extract is from this website.
Include the URL address of this website on the extract.
Notify the third party that use and further copying of the extract by them is subject to the terms of this license.
The following acts are forbidden under the limited license granted to you:
You may not incorporate any part of this website into any other work or publication, including incorporation into an electronic work, without our prior written consent.
You may not frame this website within any website controlled by you.
11. TERMINATION AND SUSPENSION.
We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or refuse to provide our services to you without notice if:
You are in breach of any part of this agreement.
We cannot, for any reason, verify or authenticate any information you provide to us.
We believe that your actions may cause legal liability for us, you, or any other user.
Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class post to the address provided by you on registration (or as amended from time to time).
Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notice that the e-mail address is invalid. Registered mail and first class post will be deemed received 3 days following the date of mailing.
12a. COMPLAINTS PROCEDURE.
If you are not satisfied with the level of service you receive, please do let us know by contacting us as below.